FAQ
WHAT HAPPENS IF MY PACKAGE GETS LOST?
If your package says delivered and you have not received it, Please contact USPS immediately. LC Beauty Cosmetics is NOT responsible for any packages lost in transit.
HOW DO I TRACK MY ORDER?
You will receive an email with the track number, you can copy and paste your tracking code into the search box on the USPS tracking website and click "Track" to find your package.
DO YOU OFFER RETURNS, REFUNDS, OR EXCHANGES
LC Beauty Cosmetics does not offer returns, refunds, or exchanges. No Cancellations!
WHAT HAPPENS IF I AM MISSING AN ITEMS FROM MY ORDER?
In the event that you are missing an item from your order, contact us immediately at “Lisannymakeup@gmail.com”. We will send you a replacement at no extra cost. If the item you originally ordered is no longer in stock, you can opt for a replacement of equal value or you will be issued a refund for that particular item.
WHAT HAPPENS IF I ACCIDENTALLY ENTER WRONG SHIPPING ADDRESS?
If you realize that you’ve entered in the wrong address on your order, contact us immediately via email at “Lisannymakeup@gmail.com”. Please allow up to 24 hours for a response. Once your email is received, I will correct your delivery address before your package is shipped. If your package has already been shipped before you noticed that you provided an incorrect shipping address, contact USPS with your tracking # immediately.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Processing time for retail orders can take anywhere from 2-5 business days. Business days are Monday through Friday, not including weekends or holidays. The first processing day begins the next business day after you place your order. This means if you place your order on a Friday, your first processing day will be Monday, given that Monday is not a holiday.